Terms and conditions

1. The parties

These Terms and conditions govern the relationship between xcf.ro, operated by Topocom SRL, CUI (tax identification number) RO2242027, J1992000324093, registered office at Str. Radu S. Campiniu nr. 1, 810003 Brăila, jud. Brăila, Romania (the "Provider"), and the user of the service (the "Client").

2. Subject of the service

The Provider offers an online intermediation service that allows the Client to obtain the Extras de Carte Funciară pentru informare (land register excerpt for information), an official document issued by ANCPI (Agenția Națională de Cadastru și Publicitate Imobiliară — the National Agency for Cadastre and Land Registration). The Provider requests the excerpt from ANCPI in its own name, pays the ANCPI fee from its own resources and sends the document obtained to the Client by e-mail.

The request to ANCPI is filed through the eTerra platform by the Provider, a person authorised by ANCPI, who appears in the request as applicant and filer. The excerpt for information may be requested by any person, without having to justify an interest (Law no. 7/1996); it reflects the data in the land register on the date of issue and may contain personal data of the owners. The Client undertakes to use the excerpt for information purposes only and in compliance with the legislation on the protection of personal data.

2¹. Conclusion of the contract

In accordance with Law no. 365/2002 on electronic commerce, the contract is concluded online, in Romanian or, at the Client's choice, in English, through the following steps: (1) the Client fills in the order form (the property, contact details and billing details); (2) the Client can check and correct any data entered until pressing the "Pay" button, the fields being editable and validated before submission; (3) the Client accepts these Terms and expressly requests the immediate performance of the service; (4) the Client makes the payment on the secure Stripe Payments Europe, Limited page. The contract is deemed concluded upon confirmation of the payment, at which point the Client receives by e-mail the confirmation of the contract, with its essential terms, on a durable medium. The contract (the order, the confirmation and the invoice) is archived by the Provider and can be accessed by the Client at any time through the order status page, the link to which is included in the confirmation e-mail.

3. Price and payment

The price of the service is 50 RON, VAT 21% included. The price is final: no other taxes or delivery costs are added. Payment is made exclusively online, by bank card (Visa, Mastercard) or, where shown on the payment page, with Apple Pay, Google Pay or Link, through the payment processor Stripe Payments Europe, Limited, with 3-D Secure authentication.

The seller of the service and the issuer of the invoice is Topocom SRL, CUI RO2242027, J1992000324093, Str. Radu S. Campiniu nr. 1, 810003 Brăila, jud. Brăila, Romania. The invoice is issued electronically, after the payment is confirmed, in the name and to the billing address given in the order (natural person or, on request, legal entity), is sent to the e-mail address given and is reported in the national RO e-Factura system, as required by law.

4. Delivery policy

The document is delivered exclusively electronically, as a PDF file, to the e-mail address given by the Client. It is not delivered on paper and no delivery costs are charged. The request is registered with ANCPI through the eTerra platform; registration is only possible during the working hours of the cadastre office (as a rule Monday–Thursday 08:30–14:00 and Friday 08:30–13:00, except public holidays). Orders paid during working hours are generally delivered within 10–30 minutes of the payment being confirmed. Orders paid outside working hours (in the evening, at night, at weekends) are registered with ANCPI when the office next opens and delivered immediately afterwards. Delivery may take longer at busy times or if the ANCPI systems are unavailable; the Client is informed by e-mail at each stage and can follow the order on the status page. The document is issued by ANCPI with a qualified electronic signature and can be re-sent at any time, free of charge, from the status page.

5. Right of withdrawal and waiver

The Client has the right to withdraw from the contract within 14 days of its conclusion (payment confirmation), without giving any reason. By ticking the option "I request the performance of the service before the withdrawal period expires", the Client asks for performance to start immediately and acknowledges losing the right of withdrawal once the service has been fully performed, i.e. when the excerpt is delivered by e-mail (Art. 16(a) of OUG 34/2014). Withdrawal can be exercised online, through the withdrawal form (Annex B to OUG 34/2014), or by any unequivocal statement sent by e-mail to contact@xcf.ro.

If the Client withdraws after the request has been filed with ANCPI but before the excerpt is delivered, the Provider refunds the amount paid minus the value of the service provided up to the withdrawal, namely the fee paid to ANCPI for the request, in accordance with Art. 14(3) of OUG 34/2014. If the withdrawal takes place before the request is filed with ANCPI, the amount is refunded in full.

6. Order cancellation policy

Before payment: the order has no effect and expires automatically; no action is needed. After payment: the Client can cancel the order directly from the order status page (the "Cancel order" button, available until the request is filed with ANCPI, with an automatic full refund to the card) or by e-mail to contact@xcf.ro quoting the order number, which constitutes exercising the right of withdrawal, with the effects described in section 5 (full refund before the request is filed with ANCPI, minus the ANCPI fee after filing). Once the excerpt has been delivered, the order can no longer be cancelled. The order status (paid, registered with ANCPI, delivered) can be seen at any time on the status page.

7. Returns and refund policy

If ANCPI rejects the request (for example, a non-existent land register number or a property with restricted access) or if the document cannot be delivered for reasons attributable to the Provider, the Provider refunds the full amount paid. Because the service is digital and the excerpt reflects ANCPI's official data, returns are not accepted for an excerpt correctly issued for the property indicated by the Client.

Refund period (for withdrawal, cancellation or rejection): the refund to the card used for payment is initiated within 14 calendar days at the latest from the date the Provider learned of the reason for the refund, usually within 2 working days. The money reaches the Client's account depending on the issuing bank, usually within 3–10 working days.

8. Limitation of liability

The Provider is not responsible for delays or errors caused by the ANCPI system or by the payment provider Stripe. The content of the excerpt reflects the data entered in the Land Register at the time of issue and belongs entirely to ANCPI.

9. Dispute resolution

This contract is governed by Romanian law. For complaints, the Client may contact ANPC (Autoritatea Națională pentru Protecția Consumatorilor — the National Authority for Consumer Protection) at anpc.ro or use the alternative dispute resolution procedure (SAL — Soluționarea Alternativă a Litigiilor) by filing a request on the platform reclamatiisal.anpc.ro. Disputes not settled amicably will be resolved by the competent courts of Brăila, Romania.

10. Contact

For questions about these terms, write to contact@xcf.ro.